Return/Refund Policy

At Junior's Care, we want you and your baby to be happy with every order. Here's how returns and refunds work.

Unopened Products

If your product is unused, unopened, and in its original packaging, you can return it within 7 days of delivery for a full refund or exchange.

Opened or Used Products

Because our products go directly on your baby's skin, we can't accept returns on items that have been opened or used. This is for hygiene and safety reasons, and it protects every parent who shops with us.

Damaged, Wrong, or Faulty Items

If your order arrives damaged, leaking, or you received the wrong product, we'll make it right, no questions asked. Just contact us within 3 days of delivery with a photo of the item, and we'll send a replacement or issue a full refund, whichever you prefer.

How to Request a Return

  1. Message us on [WhatsApp/phone number] or email juniorcare69@gmail.com with your order number.
  2. Tell us the reason for your return.
  3. If approved, we'll share pickup or drop-off details with you.

Refunds

Since most orders are paid via Cash on Delivery, refunds are sent through bank transfer / JazzCash / Easypaisa once we receive and check the returned item. Refunds are usually processed within 5–7 business days.

If you paid online, your refund will go back to the same payment method.

Return Shipping

  • If the return is because of our mistake (wrong item, damaged product), we cover the return shipping cost.
  • If you're returning an item for another reason, the return shipping cost is paid by the customer.

Exchanges

Want a different product instead of a refund? Let us know when you contact us, and we'll arrange an exchange as long as the item is unopened and unused.

Questions?

We're here to help. Reach out anytime at juniorcare69@gmail.com or [WhatsApp number], and we'll sort it out quickly.